Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Last Updated: August 20, 2025

1. Information We Collect

Personal Information

  • • Name and contact details
  • • Email address and phone number
  • • Appointment preferences
  • • Payment information
  • • Health information relevant to services

Website Information

  • • Browser type and version
  • • IP address and location data
  • • Pages visited and time spent
  • • Referral sources
  • • Device information

2. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

To provide, schedule, and deliver our hair and beauty services effectively.

Communication

To send appointment confirmations, reminders, and service-related updates.

Business Improvement

To analyze trends, improve our services, and enhance customer experience.

Marketing (Optional)

To send promotional offers and updates with your explicit consent only.

3. Information Sharing

We Do NOT Sell Your Information

Wave Studio never sells, rents, or trades your personal information to third parties for marketing purposes.

We may share your information only in these limited circumstances:

  • Service Providers: With trusted partners who help us operate our business (payment processors, appointment systems).
  • Legal Requirements: When required by law or to protect our rights and safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

  • • SSL encryption for data transmission
  • • Secure servers and databases
  • • Regular security updates and monitoring
  • • Firewall protection

Administrative Safeguards

  • • Limited access to personal information
  • • Employee training on privacy practices
  • • Regular security audits
  • • Incident response procedures

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Review

Request access to your personal information we have on file.

Update and Correct

Request corrections to inaccurate or incomplete information.

Delete

Request deletion of your personal information (subject to legal requirements).

Opt-Out

Unsubscribe from marketing communications at any time.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your experience:

Types of Cookies We Use:

Essential Cookies

Required for website functionality

Performance Cookies

Help us improve website performance

Preference Cookies

Remember your settings and preferences

Marketing Cookies

Deliver relevant advertisements (optional)

You can manage cookie preferences through your browser settings or our Cookie Policy.

7. Data Retention

We retain your personal information only as long as necessary for:

  • • Providing our services to you
  • • Complying with legal obligations
  • • Resolving disputes and enforcing agreements
  • • Business record-keeping requirements

When information is no longer needed, we securely delete or anonymize it.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with the effective date.

10. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights:

Phone: +1 519-471-2591
Email: privacy@hairwavebeauty.com
Address: 594 Head St Victoria, BC V9A 3M7